When you create a CreatorFetch account, we collect your name, business email address, company details, and billing information. We also collect data you generate while using the dashboard, such as saved shortlists, search filters, export history, and outreach messages sent through our platform. Additionally, we gather publicly available influencer profile data and engagement metrics from social platforms to power our discovery features.
We use your information to provide and improve the CreatorFetch dashboard, including powering influencer search, shortlist management, and contact tools. Your account and usage data help us personalize recommendations, troubleshoot issues, and deliver customer support. We may also use aggregated, non-identifying data to analyze trends and enhance our discovery algorithms.
CreatorFetch aggregates publicly accessible information from social media platforms to build influencer profiles, such as follower counts, engagement rates, and content categories. We do not collect private messages or non-public account data. Influencers featured in our database may request information about the data we hold or ask for removal by contacting our privacy team.
We do not sell your personal information. We share data with trusted service providers who help us operate CreatorFetch, including cloud hosting, payment processors, and analytics vendors, all bound by confidentiality obligations. We may also disclose information when required by law or to protect the rights and safety of our users and our company.
We retain your account information and dashboard data for as long as your subscription remains active and for a reasonable period afterward to comply with legal and accounting obligations. Shortlists, exports, and outreach records are kept while your account exists and deleted upon account closure unless retention is legally required. You may request earlier deletion of specific data by contacting us.
We implement industry-standard safeguards including encryption in transit, access controls, and regular security reviews to protect your information. While we work diligently to secure your data, no system can guarantee absolute security. We encourage you to use a strong, unique password and to keep your login credentials confidential.
Depending on your location, you may have the right to access, correct, export, or delete the personal information we hold about you. You can update most account details directly within the CreatorFetch dashboard or by contacting our support team. We will respond to verified requests within the timeframes required by applicable data protection laws.
If you have questions about this Privacy Policy or how we handle your data, please reach out to our privacy team at privacy@creatorfetch.com. We aim to respond to all inquiries promptly and to resolve any concerns about your personal information. You may also contact us to exercise your data rights or to report a privacy issue.